Role Overview The Logistics Manager will own the end-to-end logistics function for clinical samples, laboratory materials and operational supplies across locations. The role will be responsible for managing the logistics team, vendors, sample movement, accessioning support, inventory, inward/outward material movement, vendor payments, petty cash and operational costs. The role will ensure timely, compliant, cost-effective and scalable logistics operations,

while driving process improvements and robust coordination across Sales, Laboratory, Finance, Procurement and Operations.

Key Responsibilities

- End-to-End Sample Logistics

● Own end-to-end movement of clinical samples including collection, pickup, transportation, handover, laboratory receipt and closure.

● Ensure adherence to defined TATs, SLAs, SOPs and cold-chain requirements.

● Monitor daily operations, pending cases, delays, exceptions and escalations and ensure timely resolution.

● Establish effective city-wise coverage, shifts, backup resources and escalation mechanisms.

● Ensure proper sample documentation, pickup/handover proofs and compliance requirements.

- Team Management

● Lead and manage the Logistics Coordinator and operational support team.

● Plan city-wise manpower, shifts, workload allocation and backup coverage.

● Train and mentor team members and manage operational escalations.

● Establish standardized processes and effective shift handovers.

- Vendor & Partner Management

● Own relationships with logistics, courier, runner, collection and other operational vendors.

● Identify, evaluate, onboard and manage vendors based on service quality, coverage, capacity and cost.

● Manage vendor allocation, route optimization and resource utilization.

● Negotiate rates/commercial terms and drive vendor performance improvement.

● Resolve vendor escalations and maintain adequate backup vendor capacity.

- Vendor Payments & Logistics Cost Management

● Own the operational aspects of the vendor billing and payment cycle.

● Verify vendor invoices against agreed rates, actual services, routes and supporting records.

● Coordinate with Finance for invoice processing, reconciliation and timely payments.





● Track vendor-wise spend, pending invoices, discrepancies and payment status.

● Monitor logistics costs and identify opportunities for cost optimization and savings.

- Kits, Materials & Inventory Management

● Own inward and outward logistics of laboratory kits, consumables and operational materials.

● Manage movement and availability of materials such as EDTA tubes, NIPT kits, Flu kits, sample collection kits, packaging and temperature-control materials.

● Coordinate material dispatches between warehouses, laboratories, collection centres and other locations.

● Maintain visibility of stock, consumption, transfers, dispatches and deliveries.

● Coordinate replenishment and ensure appropriate minimum stock levels to avoid stock-outs.

● Monitor physical vs. recorded inventory and resolve discrepancies.

- Accessioning & Laboratory Logistics Support

● Oversee logistics responsibilities related to sample inward and accessioning table operations.

● Ensure timely movement of received samples to the accessioning/processing area.

● Coordinate with laboratory teams for sample handover and documentation.

● Monitor sample received vs. sample accession and identify discrepancies or delays.

● Ensure timely escalation of missing samples, documentation gaps, mismatched identifiers and other issues.

● Support the laboratory during peak volumes and urgent sample requirements.

- Petty Cash & Operational Expenses

● Manage the logistics team's petty cash and approved operational expenses.

● Maintain records of cash received, utilization and closing balances.

● Manage approved cash transactions for runners, urgent pickups, local transportation and other operational requirements.

● Ensure expenses are supported by appropriate bills/receipts and approvals.





● Conduct regular petty cash reconciliation and coordinate with Finance for settlement.

● Monitor team expenses against budgets and identify opportunities to control costs.

- MIS, Performance & Cross-functional Coordination

● Own logistics MIS, dashboards, trackers and performance reviews.

● Monitor key metrics including sample TAT, pending/delayed cases, vendor SLA, logistics cost, inventory, material movement and exceptions.

● Provide regular operational reports and insights to management.

- Process Improvement & Scale-up

● Develop, implement and continuously improve logistics SOPs, workflows, trackers and escalation mechanisms.

● Conduct RCA for recurring delays, sample/documentation issues, vendor failures and cost leakages.

● Optimize routes, manpower, vendor allocation and logistics models based on business volumes.

● Evaluate dedicated runners vs. third-party/on-demand logistics for cost and service efficiency.

● Build scalable logistics processes to support increasing sample volumes and expansion across cities.

● Drive corrective and preventive actions and ensure sustained process adherence.

Candidate Profile

● 5 years of experience in logistics, healthcare logistics, sample logistics, supply chain, diagnostics or operations.

● Experience in team management and multi-city logistics operations.

● Strong experience in vendor management, commercial coordination and payment reconciliation.

● Exposure to clinical sample logistics, diagnostics, pathology or healthcare operations preferred.

● Experience managing inventory, laboratory kits/consumables and inward/outward logistics is an advantage.

● Understanding of petty cash, operational expenses and cost control.

● Exposure to laboratory/sample accessioning processes preferred.

● Strong proficiency in Excel / Google Sheets, MIS and operational dashboards.

● Strong communication, analytical, problem-solving and stakeholder-management skills.

● Ability to manage high-volume, time-sensitive operations in a fast-paced environment.

Key Skills

- Sample Management
- Cold Chain Management
- Shift Management
- Logistics Planning
- Team management
- Phlebo Connects

📌 HealthCare Logistics Manager / Assistant Manager (Mumbai)
🏢 HaystackAnalytics
📍 Mumbai