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## Head of IT Infrastructure & Data Centre Operations

Position: Head of IT Infrastructure & Data Centre Operations

Department: Information Technology

Reporting To: CIO / CTO / Managing Director

Experience: 12–18 years

Qualification: B.E./B.Tech/M.Tech in Computer Science/IT, MCA, or equivalent

Industry: Any / Preferred experience in enterprise infrastructure, data centre, manufacturing, services, or multi-location organizations

### 1. Job Purpose The Head of IT Infrastructure & Data Centre Operations will be responsible for the overall strategy, management, availability, security, performance, and scalability of the organization's IT infrastructure and Data Centre operations.

The role will lead infrastructure teams and ensure reliable operation of servers, storage, networks, cloud platforms, data centre facilities, backup systems, disaster recovery, cybersecurity infrastructure, and IT service operations.

### 2. Key Responsibilities

#### A. IT Infrastructure Management

- Lead the organization's overall IT infrastructure strategy and operations.
- Manage enterprise infrastructure including:
- Servers
- Storage and backup systems
- LAN/WAN
- Wi-Fi
- Firewalls and network security
- Virtualization platforms
- Cloud infrastructure
- End-user computing infrastructure
- Ensure high availability, performance, scalability, and reliability of IT infrastructure.
- Develop infrastructure standards, architecture, policies, and operating procedures.
- Plan infrastructure upgrades, capacity expansion, technology refresh, and lifecycle management.

#### B. Data Centre Operations

- Take overall responsibility for Data Centre operations, availability, capacity, and performance.
- Manage Data Centre infrastructure including power, cooling, racks, UPS, generators, fire suppression, physical security, and environmental monitoring in coordination with facility teams.
- Ensure appropriate redundancy and high-availability architecture.
- Monitor Data Centre capacity and infrastructure utilization.
- Establish preventive maintenance schedules and operational controls.
- Coordinate with Data Centre vendors, service providers, and facility management teams.

#### C. Network & Connectivity

- Oversee enterprise network architecture and operations.
- Manage LAN, WAN, VPN, Internet connectivity,



SD-WAN and related infrastructure.
- Ensure network availability, performance, redundancy, and security.
- Monitor network incidents and ensure timely resolution.
- Manage telecom and connectivity service providers.

#### D. Cloud & Hybrid Infrastructure

- Lead cloud and hybrid infrastructure strategy and operations.
- Manage cloud platforms such as AWS, Microsoft Azure, or other enterprise cloud environments.
- Evaluate cloud migration opportunities and infrastructure optimization.
- Monitor cloud performance, availability, security, and cost.
- Establish appropriate governance and access controls for cloud environments.

#### E. Backup, Disaster Recovery & Business Continuity

- Develop and maintain enterprise backup and recovery strategies.
- Ensure critical systems have appropriate backup and recovery mechanisms.
- Develop and maintain Disaster Recovery (DR) and Business Continuity plans.
- Conduct periodic DR drills and recovery testing.
- Define and monitor RPO/RTO requirements for critical applications and infrastructure.
- Ensure business continuity during major infrastructure failures or disasters.

#### F. Cybersecurity Infrastructure

- Work closely with the CISO / Information Security team to implement infrastructure security controls.
- Oversee firewalls, endpoint infrastructure, network security, privileged access, security monitoring, and vulnerability remediation.
- Ensure timely patching and hardening of servers and infrastructure.
- Support security audits, compliance assessments, and risk-management initiatives.
- Implement appropriate controls to protect critical infrastructure and data.

#### G. IT Service Management

- Establish and maintain IT Infrastructure Service Management processes.
- Ensure effective management of:
- Incidents
- Problems
- Changes
- Service requests
- Infrastructure maintenance
- Define and monitor SLAs and operational KPIs.
- Implement ITIL-based best practices where appropriate.




- Ensure root-cause analysis for major incidents and recurring issues.

#### H. Vendor & Contract Management

- Manage relationships with IT infrastructure, Data Centre, cloud, network, hardware, software, and managed-service vendors.
- Evaluate vendor performance against agreed SLAs.
- Participate in vendor selection, negotiations, renewals, and contract management.
- Control infrastructure-related operational and capital expenditure.
- Identify opportunities for cost optimization without compromising reliability or security.

#### I. Team Leadership

- Lead and mentor infrastructure, network, system administration, Data Centre, cloud, and operations teams.
- Define team structure, responsibilities, goals, and performance metrics.
- Build technical capability through training and knowledge development.
- Establish 24x7 support/monitoring arrangements where business requirements demand it.
- Promote robust documentation, operational discipline, and continuous improvement.

### 3. Strategic Responsibilities

- Develop a multi-year IT infrastructure roadmap aligned with business objectives.
- Assess emerging technologies and recommend suitable infrastructure solutions.
- Lead infrastructure modernization and digital transformation initiatives.
- Improve infrastructure reliability, scalability, security, and operational efficiency.
- Develop infrastructure budgets and annual CAPEX/OPEX plans.
- Provide regular infrastructure performance and risk reports to senior management.

### 4. Key Qualifications

Essential:

- B.E./B.Tech in Computer Science, Information Technology, Electronics, or equivalent.
- MCA / M.Tech or relevant professional certifications will be an advantage.
- 12–18 years of relevant IT infrastructure experience.
- Proven experience in managing enterprise IT infrastructure and Data Centre operations.
- Experience managing technical teams and external vendors.

### 5. Preferred Certifications

One or more of the following would be advantageous:

- ITIL
- CCNP / CCIE
- CISSP / CISM
- VMware / virtualization certifications
- Microsoft / Azure certifications
- AWS certifications
- Data Centre-related certifications
- PMP / PRINCE2

Pay: ₹900,000.00 - ₹1,400,000.00 per year

Work Location: In person

📌 Head of IT Infrastructure & Data Centre Operations (Andheri West)
🏢 Surjagad Group
📍 Andheri West