? Hiring: Customer Care Head

Profile: Customer Care – Head

Employment Type: Full-Time | On-Site

Working Days: 6 Days (Monday–Saturday)

Salary: Up to ₹1,00,000/month

Experience: 3+ Years

? Job Summary

We are looking for an experienced Customer Care Head to lead and manage the telecalling team, drive sales performance, improve conversion rates, and ensure excellent customer handling.

? Roles & Responsibilities

- Lead and manage the telecalling team to achieve daily, weekly, and monthly targets.
- Monitor team performance and provide regular coaching and guidance.
- Oversee outbound calling, lead generation, follow-ups, and conversions.
- Monitor call quality and improve team conversion rates.
- Handle escalated customer queries and complaints.
- Maintain accurate records of calls, leads, and sales activities through CRM.




- Coordinate with Sales and Marketing teams to improve lead conversion.
- Conduct team meetings, training sessions, and performance reviews.
- Prepare and monitor team performance reports.

✅ Experience & Skills
- Minimum 3 years of experience in Telecalling/Tele Sales.
- Team-handling experience
- Solid leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong mentoring, problem-solving, and customer-handling abilities.
- Experience with CRM tools and sales reporting .
- Proven track record of achieving sales targets and managing team performance.

? Apply Now ? Contact: (phone hidden)

? Email: [email protected]

📌 Head of Customer Care (Bhopal)
🏢 SSG
📍 Bhopal