Title: Front Office Agent – Guest Experience | Full-Time
Company: Hotel
Location: Ludhiana
About the Role
You are the first face and the last impression. We need a dynamic, polished Front Office Agent who can handle a check-in rush with a calm smile and a sold-out night with grace. If you are a people-person who thrives under pressure, this is your stage.
What You’ll Do
- Check guests in/out efficiently using [PMS Name, e.g., Opera].
- Handle reservations, cancellations, and room assignments.
- Resolve guest complaints with empathy and quick thinking.
- Coordinate with housekeeping and maintenance for room status.
- Balance cash drawer and run end-of-shift reports.
What We Require
- 2+ years of front desk experience in a hotel (brand experience preferred).
- Proficiency in hotel PMS software and Microsoft Office.
- Excellent verbal and written English; second language preferred.
- Ability to multitask and remain composed during high volume.
- Adaptable schedule including overnight shifts.
Why Join Us? Career growth opportunities, travel discounts, and a front-office team that feels like family.
Pay: ₹16,665.36 - ₹20,000.00 per month
Benefits
- Cell phone reimbursement
Work Location: In person
📌 Front Office Manager (Ludhiana)
🏢 Hotel Le Port
📍 Ludhiana
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