The Floor Manager is responsible for monitoring daily floor operations, ensuring excellent customer service, managing staff performance, and maintaining store standards to achieve business goals.
Key Responsibilities:
- Supervise and coordinate daily floor activities.
- Ensure high levels of customer satisfaction and resolve customer concerns.
- Monitor staff attendance, grooming, and performance.
- Train, guide, and motivate team members.
- Maintain store cleanliness, merchandising, and display standards.
- Prepare daily sales and performance reports.
- Ensure compliance with company policies and safety standards.
Requirements:
- Solid leadership and communication skills.
- Ability to manage teams and handle customer issues effectively.
- Basic computer and reporting skills.
- Previous retail or operations management experience preferred.
Position: Cashier
Job Summary:
The Cashier is responsible for handling customer transactions accurately, maintaining cash records, and providing friendly customer service.
Key Responsibilities:
- Process cash, card, and digital payment transactions to maintain transaction records.
- Balance cash drawer at the beginning and end of shifts.
- Assist customers with billing inquiries and returns.
- Maintain cleanliness and organization at the billing counter.
- Support sales staff during peak business hours.
- Report discrepancies and operational issues to management.
Requirements:
- Basic mathematics and computer skills.
- Good communication and customer service abilities.
- Attention to detail and accuracy in handling cash.
- Prior cashier experience is an advantage.
Position: Telecaller
Job Summary:
The Telecaller is responsible for contacting customers, generating leads, promoting products or services, and maintaining customer relationships through telephone communication.
Key Responsibilities:
- Make outbound calls to prospective and existing customers.
- Explain products, services, offers, and promotions.
- Generate and follow up on sales leads.
- Maintain accurate customer records and call logs.
- Handle customer inquiries and complaints professionally.
- Schedule appointments and coordinate with the sales team.
- Achieve daily and monthly calling targets.
Requirements:
- Excellent verbal communication and interpersonal skills.
- Basic computer knowledge and data entry skills.
- Ability to work under targets and deadlines.
- Previous telecalling or customer service experience preferred.