– ERP 365 INCHARGE / ERP ADMINISTRATOR

Position: ERP 365 Incharge / ERP Administrator

Location: Punjabi Bagh, New Delhi

Experience: 6–10 Years

Employment Type: Full-Time

Reporting To: Management / Senior Management

Industry - We Need Manufacturing Industry Candidate

Budget : As per experience and industry standards

About the Role

We are looking for a hands-on ERP 365 Incharge / ERP Administrator who will be responsible for the effective administration, configuration, support and continuous improvement of the organisation's Microsoft Dynamics 365 / ERP 365 system.

The candidate will act as the primary internal ERP resource, working with users across Materials, Purchase, Sales, Inventory, Production and other functions.

The role requires a combination of functional ERP understanding, system administration, user management, configuration, workflow management, troubleshooting and technical/customisation capability.

The candidate should be able to understand business processes, translate user requirements into ERP solutions, configure the system wherever possible, troubleshoot issues and coordinate with external ERP developers/consultants for complex customisation or development requirements.

KEY RESPONSIBILITIES

1. ERP 365 Administration & Ownership

- Take ownership of the organisation's day-to-day ERP 365 administration and support.
- Ensure smooth and effective utilisation of ERP 365 across departments.
- Act as the primary point of contact for all ERP-related user requirements and issues.
- Understand the organisation's business processes and their implementation within ERP.
- Monitor and resolve ERP-related operational issues.
- Identify opportunities for improving ERP usage, processes and controls.
- Coordinate with management and departmental users for ERP-related requirements.

2. ERP Modules & Functional Understanding The candidate should have practical understanding of relevant ERP modules and their interrelationship, including:

Materials / Procurement

- Material master and related data.
- Purchase requisition and purchase order processes.
- Vendor-related transactions.
- Material receipt and related processes.
- Procurement workflows and approvals.

Inventory / Stores

- Inventory transactions and stock movement.
- Stock adjustments and controls.
- Item/master data.
- Inventory reports and analysis.
- Understanding of inventory-related workflows.

Sales

- Customer/order-related processes.
- Sales orders and related transactions.
- Dispatch/invoicing-related ERP processes.
- Sales workflow and approval processes.

Production Planning / Manufacturing

- Production planning.
- Production orders/processes.
- Material requirements and consumption.
- Production-related inventory transactions.
- Understanding of manufacturing workflows and dependencies.

Workflow & Approvals

- Workflow configuration and management.
- Approval hierarchies.
- User-wise and department-wise workflow requirements.
- Troubleshooting workflow/approval issues.

The candidate should understand how different ERP modules interact with each other, rather than having knowledge of only one individual module.

3. User Creation, Roles & Authorisations

- Create and maintain ERP user accounts.
- Set up new users and assign appropriate roles.
- Manage user access rights and permissions.
- Configure department/function-specific authorisations.
- Modify access when an employee changes roles or responsibilities.
- Disable/revoke access when employees leave the organisation.
- Troubleshoot login,



access and permission-related issues.
- Maintain proper records of users, roles and access rights.
- Coordinate with relevant management/department heads before granting sensitive access.

4. New User ERP Induction & Training The ERP 365 Incharge will be responsible for inducting new employees into the ERP system.

Responsibilities include

- Creating the user's ERP account.
- Assigning appropriate roles and permissions.
- Providing login/access information.
- Understanding the user's job responsibilities and determining relevant ERP access.
- Providing hands-on training on ERP 365.
- Explaining relevant modules, transactions and workflows.
- Training users on day-to-day ERP operations.
- Guiding users through their initial ERP usage.
- Providing refresher training when required.
- Preparing/maintaining basic ERP user guides or SOPs.

The candidate should therefore have good communication and

5. ERP Configuration

- Configure ERP 365 according to approved business requirements.
- Manage user and role-related configurations.
- Configure workflows and approval processes.
- Configure relevant system parameters and business processes.
- Assist in setting up new products/items, users, departments and other required master data.
- Modify existing configurations where appropriate.
- Test configuration changes before implementation.
- Maintain documentation of significant configuration changes.

6. ERP Customisation & Technical Support The candidate should possess sufficient technical knowledge to understand and manage ERP customisation requirements.

Responsibilities include

- Understand business requirements for ERP customisation.
- Identify whether a requirement can be achieved through standard configuration or requires custom development.
- Undertake minor customisations/configuration wherever technically possible.
- Understand and troubleshoot existing ERP customisations.
- Work with ERP developers/technical consultants for complex changes.
- Understand ERP-related coding/programming and its impact on system functionality.
- Support development/testing of customised reports, forms, workflows and functionalities.
- Participate in testing and validation before deployment.
- Ensure customisations do not adversely affect existing ERP processes.

Technical coding/development experience in Microsoft Dynamics 365 will be an important advantage.

7. ERP Troubleshooting & User Support

- Act as the first-level and primary internal support for ERP 365.
- Receive and analyse ERP issues reported by users.
- Troubleshoot transaction, workflow, access and configuration problems.
- Identify the root cause of recurring issues.
- Resolve issues wherever possible without external intervention.
- Escalate technically complex issues to ERP developers/consultants.
- Coordinate with external support teams until issues are resolved.
- Maintain an ERP issue tracker and follow up on pending issues.
- Ensure minimum disruption to business operations.

8. ERP User Coordination

Work closely with users from:

- Materials / Purchase
- Stores / Inventory
- Production
- Sales
- Accounts / Finance
- Management
- Other departments using ERP 365





The candidate should be able to understand the user's requirement, identify the relevant ERP functionality and provide an appropriate solution.

The person will act as the bridge between business users, management and ERP technical/development teams.

9. ERP Data & Master Data Management

- Support management of ERP master data.
- Ensure accuracy and consistency of relevant master data.
- Coordinate with departments for creation/modification of master records.
- Identify duplicate, incorrect or incomplete data affecting ERP processes.
- Support data validation and correction.
- Maintain appropriate controls around changes to critical ERP data.

10. ERP Reports & MIS

- Support users in extracting required ERP reports and information.
- Understand standard ERP reporting functionality.
- Assist in development/modification of reports as required.
- Analyse ERP data to identify operational issues.
- Coordinate with developers for customised MIS/reporting requirements.

11. ERP Implementation, Upgrades & Improvements

- Participate in implementation of new ERP functionalities/modules.
- Assist in ERP upgrades and system enhancements.
- Conduct user acceptance testing (UAT).
- Prepare test scenarios and validate changes.
- Coordinate with users during testing.
- Support rollout of new ERP processes.
- Train users on current functionality.
- Document changes and maintain relevant SOPs.

REQUIRED SKILLS

A. Microsoft Dynamics 365 / ERP 365 – Mandatory

Strong hands-on experience in Microsoft Dynamics 365 / ERP 365 is mandatory.

The candidate should have practical exposure to:

- ERP administration
- User creation
- Roles and permissions
- Authorisation/access control
- Workflow management
- ERP configuration
- ERP troubleshooting
- User support
- User training
- ERP customisation
- ERP implementation/support

B. Functional ERP Knowledge – Mandatory

Good working knowledge of multiple ERP modules, preferably:

- Materials Management
- Purchase / Procurement
- Inventory / Stores
- Sales
- Production Planning
- Manufacturing
- Workflow / Approvals

Knowledge of the interrelationship between these modules is important.

C. Technical ERP Skills – Essential The candidate should have sufficient technical understanding to:

- Understand ERP architecture and configuration.
- Troubleshoot system-level ERP issues.
- Understand customisation and development requirements.
- Read/understand ERP-related code or technical logic.
- Work with ERP developers/technical consultants.
- Understand databases and SQL.
- Understand reports, workflows and integrations.
- Participate in testing and deployment of customisations.

Experience in Dynamics 365 customisation/development is highly desirable.

D. User Management & Training

- User creation and administration.
- Role/permission management.
- Access control.
- User onboarding.
- ERP training.
- User support.
- Good communication and coordination skills.

E. Problem-Solving & Coordination The candidate should be capable of:

- Analysing ERP problems independently.
- Understanding the business process behind a technical issue.
- Identifying whether the problem is related to user error, configuration, workflow, master data, customisation or system functionality.
- Resolving issues wherever possible.
- Coordinating effectively with external ERP developers/consultants.

Interested Candidate Can WhatsApp or Email me

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[email protected]

Pay: ₹65,000.00 - ₹75,000.00 per month

Work Location: In person

📌 ERP 365 Incharge / ERP Administrator (Punjabi Bagh)
🏢 Aurafest Management Services
📍 Punjabi Bagh