EDI Support Engineer

Job Title: EDI Support Engineer

Experience: 6+ Years

Location: Hyderabad

Job Summary

We are looking for an experienced EDI SI Support Engineer with 6+ years of hands-on experience in end-to-end EDI application and production support.

The ideal candidate should have strong expertise in IBM Sterling Integrator (SI) and Lightwell with experience supporting EDI integrations, monitoring transactions, incident management, production troubleshooting, trading partner onboarding, and EDI mapping/configuration activities.

Experience with IBM Transformation Extender (ITX) will be an added advantage.

Key Responsibilities

Provide end-to-end production support for EDI interfaces and integrations.

Monitor EDI transactions and ensure timely processing and issue resolution.

Analyse, troubleshoot, and resolve production incidents within agreed SLAs.

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Provide application support for IBM Sterling Integrator (SI) and Lightwell environments.

Support trading partner onboarding and EDI mapping/configuration changes.

Monitor inbound and outbound EDI transactions and investigate failures.

Troubleshoot connectivity, transmission, mapping, translation, and processing issues.

Work with business users, customers, vendors, and cross-functional teams to resolve production issues.

Perform Root Cause Analysis (RCA) and implement preventive/corrective measures.

Handle service requests, change requests, and deployment support.

Monitor application health, system performance, interfaces, and batch jobs.

Maintain support documentation, SOPs, troubleshooting guides,



and knowledge base articles.

Participate in incident management, on-call, and 24x7 production support activities as required.

Required Skills

6+ years of hands-on experience in EDI application/production support.

Robust hands-on experience with IBM Sterling Integrator (SI) / IBM Sterling B2B Integrator.

Hands-on experience with Lightwell is mandatory.

Strong understanding of EDI standards such as ANSI X12, EDIFACT, and XML.

Experience supporting EDI transactions such as 850, 810, 856, 997, 940, 945, etc.

Good knowledge of EDI mapping, translation, and data transformation.

Strong understanding of communication protocols such as AS2, SFTP, FTP, FTPS, VAN, etc.

Experience with inbound/outbound envelopes and file transfer processes.

Strong experience in production support, incident management, problem management, and change management.

Experience with ticketing tools such as ServiceNow, Jira, or similar.

Basic SQL and Linux/Unix knowledge for troubleshooting.

Strong analytical, troubleshooting, communication, and stakeholder management skills.

Preferred / Advantage

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IBM Transformation Extender (ITX) experience – Added Advantage.

Experience in a 24x7 production support environment.

Knowledge on Kubernetes, Contianers.

ITIL knowledge or certification.

Exposure to cloud-based integration platforms.

Experience with trading partner onboarding and EDI implementation/support.

Experience working with retail, logistics, supply chain, or B2B integration environmentsRole & responsibilities

Preferred candidate profile

📌 EDI Support Engineer (Sterling Integrator & Lightwell) (Hyderabad)
🏢 Quadrant IT Services
📍 Hyderabad