– E-Commerce Manager

Industry: Stationery Manufacturing

Position: E-Commerce Manager

Location: Mumbai, Maharashtra

Department: E-Commerce / Sales & Marketing

Employment Type: Full-Time

Reporting To: Head – Sales & Marketing / Business Head

Role Overview:

We are looking for an experienced and result-oriented E-Commerce Manager to manage and grow the company's online business across major marketplaces and D2C channels.

The candidate will be responsible for e-commerce sales, marketplace management, product listings, catalogue optimization, promotions, inventory coordination, performance marketing coordination and overall online revenue growth.

The ideal candidate should have hands-on experience managing platforms such as Amazon, Flipkart, Myntra, Meesho and other relevant marketplaces, preferably within stationery, FMCG, consumer products or similar categories.

Key Responsibilities:

E-Commerce Sales & Business Growth

- Develop and execute the overall e-commerce sales strategy.
- Drive online revenue, profitability and market share across marketplaces and D2C channels.
- Identify current online sales opportunities and platforms for business expansion.
- Develop monthly and annual e-commerce sales plans and targets.
- Analyse sales trends, customer behaviour and category performance to identify growth opportunities.

Marketplace Management

- Manage day-to-day operations across Amazon, Flipkart, Meesho and other relevant marketplaces.
- Manage seller/vendor accounts, marketplace relationships and commercial negotiations.
- Ensure timely execution of marketplace promotions, campaigns and sale events.
- Monitor account health, ratings, reviews, returns, cancellations and customer complaints.




- Ensure compliance with marketplace policies and requirements.

Catalogue & Product Management

- Manage product listings, titles, descriptions, keywords, images, pricing and product specifications.
- Ensure catalogue accuracy and optimize listings for search visibility and conversion.
- Coordinate with creative/content teams for product images, A+ content, banners and promotional assets.
- Identify catalogue gaps and recommend new SKUs based on market demand.

Digital Marketing & Promotions

- Plan and coordinate marketplace advertising and promotional campaigns.
- Monitor ROAS, ACOS, conversion rates, traffic and campaign performance.
- Coordinate with digital marketing agencies/teams for paid search, display advertising and other online campaigns.
- Develop promotional calendars around seasonal events, back-to-school periods, festivals and marketplace sale events.

Inventory & Operations

- Coordinate with Supply Chain, Warehouse and Sales teams to ensure adequate inventory availability.
- Monitor SKU-wise stock levels and prevent stock-outs and excess inventory.
- Track order fulfilment, dispatches, returns and cancellations.
- Forecast demand based on historical sales, campaigns and seasonal trends.

Analytics & Reporting

- Prepare regular MIS covering sales, revenue, margins, traffic, conversion and advertising performance.




- Track SKU-wise and platform-wise profitability.
- Analyse competitor pricing, product assortment, promotions and customer reviews.
- Provide actionable recommendations to improve sales and profitability.

Candidate Profile

- Experience: 5–10 years in E-Commerce / Marketplace Management.
- Hands-on experience managing Amazon, Flipkart, Meesho and/or other major marketplaces.
- Experience in FMCG, stationery, consumer products, lifestyle products, retail or manufacturing will be preferred.
- Strong understanding of marketplace operations, catalogue management, pricing and promotions.
- Experience managing marketplace advertising and understanding metrics such as ROAS, ACOS, CTR and conversion rate.
- Strong analytical and commercial understanding.
- Good communication and stakeholder-management skills.
- Proficiency in Excel and e-commerce analytics/reporting tools.
- Ability to work independently and manage multiple marketplaces simultaneously.

Education Graduate in any discipline.

MBA/PGDM in Marketing, E-Commerce or Digital Marketing will be an added advantage.

Preferred Industry Exposure

Stationery | Writing Instruments | School Supplies | Office Supplies | FMCG | Consumer Products | Retail | D2C | Lifestyle Products

Candidates with hands-on experience in marketplace sales and online business growth, particularly within stationery or consumer products, will be preferred.

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Experience

- Total: 10 years (Preferred)
- Ecommerce management: 7 years (Preferred)
- Stationery / FMCG Industry: 5 years (Preferred)

Work Location: In person

📌 Ecommerce Manager (Stationery Manufacturing / FMCG Industry) (Mumbai)
🏢 Trident HRM Services
📍 Mumbai