We are looking for an E-commerce Executive to manage day-to-day marketplace operations and ensure smooth order, inventory, reconciliation, and channel management.

Key Responsibilities

- Manage e-commerce and omnichannel orders across multiple marketplace channels.

- Handle end-to-end marketplace operations, including order processing, cancellations, returns, refunds, and claims.

- Support onboarding of new marketplace channels and ensure smooth operational integration.

- Perform regular reconciliation of orders, sales, inventory, returns, payments, and marketplace claims.

- Monitor marketplace SLAs, order lifecycle, inventory availability, and operational performance.

- Coordinate with marketplace teams, logistics partners, warehouse teams, finance, and internal stakeholders to resolve operational issues.

- Identify operational gaps and proactively work on problem-solving and process improvements.

- Prepare and maintain MIS reports and operational dashboards to track marketplace performance.





- Work closely with OMS/WMS platforms to monitor order and inventory flow.

- Ensure timely resolution of discrepancies related to orders, payments, inventory, returns, and settlements.

Requirements

- 2 to 3 years of experience in e-commerce, marketplace operations, or omnichannel operations.

- Hands-on experience managing e-commerce/marketplace orders and operations.

- Experience with marketplace onboarding and channel management.

- Strong understanding of order lifecycle, marketplace SLAs, returns, payments, and reconciliation.

- Strong analytical and problem-solving skills.

- Good communication and coordination skills.

- Robust MS Excel and MIS reporting skills.

- Knowledge of OMS/WMS platforms is preferred.

- Unicommerce experience will be an added advantage.

- Ability to manage multiple marketplace operations and work in a fast-paced environment.

📌 E Commerce Executive (Gurugram)
🏢 Snapdeal
📍 Gurugram