Domestic Voice Process – E-commerce

Location - Indore

Employment Type: Full time

Work Mode: Work From Office

Working Days: 6 Days

Week Off: 1 Rotational Week Off

Shift: 9 Hours including 1 Hour Break

Shift Window: 9:00 AM – 9:00 PM

Job Overview

We are hiring candidates for a Domestic Voice Process – E-commerce role. The selected candidates will be responsible for handling customer interactions over calls, resolving queries, providing appropriate assistance, and ensuring a smooth customer experience.

Eligibility Criteria

- Graduation is mandatory.
- Minimum 6 months of documented sales experience is mandatory.
- Candidates with experience in Sales roles can apply.
- Candidates must be comfortable working from the office.
- Immediate joiners are preferred.

Job Responsibilities

- Handle customer interactions through inbound/outbound calls as per process requirements.
- Understand customer queries and provide accurate information and assistance.




- Resolve customer concerns professionally while maintaining service quality.
- Follow defined process guidelines, communication standards, and performance parameters.
- Maintain accurate records of customer interactions and required information.
- Achieve assigned performance and quality targets.
- Coordinate with relevant teams whenever required to resolve customer issues.

Compensation

₹21,000 CTC or ₹23,000 CTC + ₹2,000 PLI

Important Details

- 6 days working.
- 1 rotational week off.
- 9-hour shift including 1-hour break.
- Shift window: 9 AM to 9 PM.
- Work From Office.
- Graduation mandatory.
- Minimum 6 months documented sales experience mandatory.
- Immediate joiners will be preferred.

Pay: Up to ₹25,000.00 per month

Work Location: In person

📌 Domestic Voice Process (Indore)
🏢 Teleperfomance
📍 Indore