Director – Restaurant Operations

Location: Mumbai

CTC: Rs. 25 – 30 lacs per annum

We are looking for an accomplished Director – Restaurant Operations to lead operations for a successful and growing portfolio of premium, upmarket restaurants in Mumbai .

This is a senior leadership role with end-to-end responsibility for delivering exceptional guest experiences, operational excellence, strong financial performance and consistent brand standards across multiple restaurant concepts and locations.

The role requires a leader who combines the sophistication of premium hospitality with a strong commercial and operational mindset.

Key Responsibilities

- Lead end-to-end operations across multiple premium restaurants , ensuring consistently high standards of food, service and guest experience.
- Own restaurant P&L; performance , driving revenue, profitability, productivity and cost optimisation.
- Build and maintain rigorous operating standards across service, hygiene, food quality, safety and overall restaurant experience .
- Lead, mentor and develop Restaurant Managers and operating teams, creating a strong performance and service culture.
- Drive key operational metrics including sales, food & beverage costs, manpower productivity, guest satisfaction and restaurant profitability .
- Work closely with Culinary, F&B; Controls, Finance, HR, Marketing and other functions to deliver business objectives.
- Strengthen SOPs, systems,



reviews and operating processes to create consistency across locations.
- Use guest feedback and operating data to continuously improve restaurant performance.
- Support new restaurant openings and expansion , ensuring operational readiness and successful stabilisation of new units.
- Partner closely with senior management on the organisation's growth and operational strategy.

Candidate Profile We are looking for a seasoned Restaurant Operations leader with 15+ years of experience , including significant responsibility for multi-unit operations.

The ideal candidate should have:

- Strong experience with premium/upmarket restaurant chains, luxury hospitality or high-quality F&B; concepts .
- Proven experience managing multiple restaurants and large operating teams .
- Solid understanding of restaurant P&L;, revenue, food cost, manpower cost and operating margins .
- Exceptional orientation towards guest experience and service excellence .
- Strong people leadership with the ability to develop high-performing Restaurant Managers and teams.
- Experience in establishing systems, SOPs and operating discipline across multiple locations.
- Exposure to new restaurant openings, expansion and scaling operations would be highly desirable.
- Strong commercial judgement, analytical ability and stakeholder-management skills.

📌 Director - Restaurant Operations (Premium Restaurant Chain) (Mumbai)
🏢 M/s. Diverse
📍 Mumbai