Key Responsibilities Product Strategy & Roadmap

- Define and drive the product vision and multi-year roadmap for Ngage CPaaS
- Identify growth opportunities across channels (SMS, WhatsApp, Voice, RBM, Email, Video)
- Prioritize features based on market demand, revenue impact, and competitive positioning
- Align roadmap with enterprise customer needs across key verticals (BFSI, Retail, Logistics)

AI & Platform Innovation

- Lead AI infusion across the platform:
- Conversational AI (LLM-powered chatbots, copilots)
- Intelligent routing & optimization

- Personalization and campaign automation
- Drive integration of GenAI into developer and customer workflows
- Build differentiated capabilities vs competitors (e.g., Twilio, Sinch, Infobip)

Product Execution & Deliver

- Work closely with engineering to deliver scalable, reliable, and secure platform capabilities
- Define product requirements (PRDs), success metrics, and GTM readiness
- Ensure high availability, performance, and compliance (SLA, NFRs, security)

Team Leadership

- Build and lead a high-performing product team (PMs, APMs)
- Mentor team on product thinking, execution rigor, and customer obsession
- Foster a culture of ownership, speed, and innovation

Customer & Ecosystem Engagement

- Engage with key enterprise customers and partners (telcos,



aggregators, OTT platforms)
- Gather insights to improve product stickiness and reduce churn
- Drive partnerships across messaging ecosystems (WABA, RBM, etc.)

Business Impact

- Own product KPIs: adoption, revenue growth, margins, and customer retention
- Support sales and GTM teams with positioning, pricing, and solutioning
- Influence monetization strategies (usage-based, SaaS, bundles)

Required Qualifications

- 10–15 years in product management, with robust experience in CPaaS / Communications / SaaS platforms
- Proven experience working with or at companies like Twilio, Sinch, Infobip, or similar ecosystems
- Deep understanding of messaging channels (SMS, WhatsApp, RBM, Voice APIs)
- Experience in building platform products and APIs at scale
- Strong exposure to AI/ML or GenAI-led product innovations
- Demonstrated ability to lead teams and influence cross-functional stakeholders

Preferred Qualifications

- Experience in scaling CPaaS for enterprise (beyond telco-led models)
- Familiarity with global messaging regulations and telco interconnects
- Background in developer platforms, APIs, and SDK ecosystems
- MBA or equivalent business/technical leadership experience

📌 Director - Product Management (NGAGE CPaaS) (Bengaluru)
🏢 Comviva
📍 Bengaluru