Company: Leadraft Media Solutions Pvt. Ltd.

Department: Operations / Client Servicing

Job Type: Full-Time

Location: Visakhapatnam

Experience: 3–6 Years

Reporting To: Management / Director

About the Role

Leadraft Media Solutions Pvt. Ltd. is looking for an experienced and organized Operations Manager & CRM to manage day-to-day agency operations, strengthen client relationships, streamline internal workflows, and ensure timely delivery of digital marketing services.

The ideal candidate should have strong team coordination, client communication, CRM management, problem-solving, reporting, and operational skills. This role requires someone who can coordinate between clients and internal teams such as Social Media, Performance Marketing, Graphic Design, Video Editing, SEO, and Content.

Key Responsibilities

- Operations Management

- Manage and monitor the day-to-day operations of the digital marketing agency.
- Coordinate work between different teams and ensure smooth workflow.
- Track project timelines, deliverables, priorities, and deadlines.
- Ensure all client deliverables are completed and delivered on time.
- Identify operational gaps and implement processes to improve efficiency.
- Maintain proper documentation of projects, processes, and client requirements.
- Monitor team productivity and escalate delays or operational issues to management.
- Conduct regular internal follow-ups to ensure tasks are progressing as planned.

2. Client Relationship Management (CRM)
- Act as a key point of contact for assigned clients.
- Maintain strong and qualified relationships with clients.




- Understand client requirements, expectations, feedback, and business objectives.
- Schedule and coordinate client meetings and follow-ups.
- Maintain accurate client information, communication history, requirements, and updates in the CRM.
- Ensure client queries and concerns are addressed within the expected timeline.
- Track client satisfaction and identify opportunities to improve the overall client experience.
- Handle escalations professionally and coordinate with internal teams for resolution.
- Maintain regular communication with clients regarding project progress and deliverables.

3. Team Coordination
- Coordinate with Social Media Managers, Graphic Designers, Video Editors, Content Writers, SEO, Performance Marketing, and other teams.
- Allocate or coordinate tasks based on priorities and deadlines.
- Follow up with team members on pending tasks.
- Ensure client feedback is communicated clearly to the respective teams.
- Resolve communication gaps between clients and internal teams.
- Conduct regular status checks on ongoing projects.

4. CRM & Reporting
- Maintain and update the company's CRM system regularly.
- Track leads, prospects, clients, follow-ups, renewals, and important client interactions.




- Ensure no important client follow-up or requirement is missed.
- Prepare weekly and monthly operational reports.
- Track project status, pending deliverables, client feedback, escalations, and closures.
- Maintain dashboards/reports for management review.
- Analyze operational data and identify recurring issues or improvement areas.

5. Client Retention & Growth
- Monitor client engagement and satisfaction.
- Identify potential risks of client dissatisfaction or churn.
- Coordinate with internal teams to improve service quality.
- Identify opportunities for additional services based on client requirements and business needs.
- Support account growth, renewals, and upselling/cross-selling opportunities in coordination with management.

6. Process Improvement
- Develop and maintain SOPs for client onboarding, task allocation, reporting, approvals, feedback, and escalation.
- Improve internal communication and workflow processes.
- Establish effective follow-up and tracking mechanisms.
- Identify repetitive manual processes and recommend automation where possible.
- Ensure teams follow agreed processes and timelines.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Ability to commute/relocate

- Visakhapatnam, Andhra Pradesh 530040: Reliably commute or planning to relocate before starting work (Required)

Education:
- Bachelor's (Preferred)

Experience:
- Digital marketing: 1 year (Preferred)
- total work: 1 year (Preferred)

Work Location: In person

📌 Digital Marketing Operations (Visakhapatnam)
🏢 Leadraft Media solutions
📍 Visakhapatnam