To analyze digital banking performance, customer behavior, and operational metrics, providing actionable insights that support digital adoption, customer experience, and business growth.

Responsibilities

- Quality Assurance & Control
- Own and execute end-to-end UAT cycles for recent features, product enhancements
- Prepare and maintain comprehensive test plans, scenarios, and test cases.
- Identify, document, and track bugs/issues and work with IT & vendors for timely closure.
- Drive quality metrics to reduce post-production defects and improve release quality.
- Release & Administration
- Manage release planning, scheduling, and deployment coordination across channels.
- Maintain release calendars and communicate clearly with all stakeholders.
- Ensure documentation of release notes, feature changes, and defect logs.
- Support administrative tasks such as user provisioning, backend configuration, and platform monitoring.
- UI/UX & Customer Journey Enhancement

• Partner with Product Manager and Design teams to propose UI/UX enhancements for digital channels. Stake Holder management

Qualifications

Experience: 4 to 6 years Qualifications: Graduate/Postgraduate in Engineering, Computer Science, IT, or Management.

📌 Digital Banking Sr. Analyst| Mumbai
🏢 CSB Bank
📍 Mumbai