About The Company Snapfix is on a mission to simplify the world's operations. We build the world's most user-friendly platform for managing maintenance, inspections, and daily operations through photos, messages, and checklists. Hotels, facilities, and teams across the globe rely on Snapfix to get things done, fast.

About The Role As our first dedicated DevOps engineer, you'll take primary ownership of our infrastructure and delivery processes while continuing to build backend services. This is a hands-on individual contributor role, roughly 70% DevOps and 30% backend engineering, working with our international engineering team.

Your first priority will be to understand our current setup, identify the biggest opportunities, and turn them into a practical improvement roadmap. Datadog is already in place. You'll establish CI/CD and infrastructure as code, and introduce containerization where it adds value. You'll help choose the tools and approach that fit our stage of growth.

Qualifications We are seeking candidates with over 5 years of experience in DevOps, platform, or backend engineering roles, with substantial hands-on responsibility for production infrastructure. Candidates should demonstrate a track record of impactful contributions through automation, infrastructure management, and backend development.

Expertise in cloud environments, Linux, networking, and troubleshooting is essential, along with robust skills in monitoring, incident response, and security. Familiarity with SQL/MySQL, containerization tools such as Docker, Terraform, and CI/CD pipelines is also required. Excellent communication skills and the ability to collaborate asynchronously across time zones are highly valued.

Responsibilities

- Choose the right improvements: Assess reliability, security, deployment workflows, and costs. Prioritize changes by customer impact,



risk, and effort, then deliver them.
- Make releases repeatable: Build CI/CD pipelines and reproducible environments, automate manual work, and make deployments and rollbacks safer.
- Keep infrastructure reliable and scalable: Own hosting, networking, and capacity planning. Set reliability targets with the team, improve Datadog alerts, and resolve bottlenecks while controlling costs.
- Strengthen security and recovery: Improve access controls, secrets management, and patching. Establish and test backups, restores, and disaster recovery plans.
- Stay hands-on with the backend: Build secure APIs and services, improve MySQL performance, and maintain meaningful tests and readable code.
- Build shared operational capability: Document runbooks, share operational knowledge, lead incident investigations, and participate in on-call rotations, including incident response outside working hours.

Benefits Snapfix offers a competitive compensation package, including flexible work arrangements to support remote work within India or at our headquarters in Ahmedabad. Our benefits include health insurance, professional development opportunities, and a collaborative work environment that encourages innovation and continuous learning. We value work-life balance and provide resources to support your growth and well-being. Joining Snapfix means being part of a dynamic team dedicated to transforming operational management through technology.

Equal Opportunity

Snapfix is committed to creating an inclusive environment for all employees. We are an equal opportunity employer and do not discriminate based on race, gender, religion, age, sexual orientation, disability, or any other protected characteristic. We believe diversity drives innovation and are dedicated to fostering a workplace where everyone can thrive and contribute their best.

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