Role & responsibilities

- Provide L2 technical support for desktop, laptop, OS and application-related issues.

- Troubleshoot Windows OS, MS Office/O365, hardware, printers, LAN/Wi-Fi and connectivity issues.

- Manage user accounts, permissions and troubleshooting in Active Directory.

- Handle incidents and service requests through ITSM/ticketing tools and ensure SLA compliance.

- Perform software installation, configuration, patching and troubleshooting.

- Troubleshoot VPN, BitLocker, BIOS and endpoint-related issues.

- Coordinate with L2/L3 teams and vendors for complex technical issues.

- Maintain IT asset records and support hardware/software lifecycle activities.

- Prepare incident reports, technical documentation and daily/weekly MIS.

- Provide remote and onsite support to users as required.

- Follow IT security, compliance and standard operating procedures.

Preferred candidate profile

Perks and advantages

📌 Desktop Support Engineer-Goa (South Goa)
🏢 Team Computers
📍 South Goa