Managing the collections in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms.
Duties And Responsibilities
- Allocation Planning: Planning allocation of portfolios to RO’s and Agencies Based on:
- Performance: Previous months track record
- Data Analysis and Insights
- Geographical dimensions
- Capacity
- Location
- Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include:
- Capacity Check based on portfolio trends
- Availability checks: Checking if the agencies cater to the particular location
- Performance checks: based on data collected on agencies past performance and their record history
- Check’s on Off Role
- Processes:
- Vendor Bill tracking and confirmation
- Performing adequate compliance checks based on company policies and legal requirements
- System allocation and admin services facilitation by connecting with the requisite teams
- Performance:
- DRR of Area/Location
- Track vendor wise performance and provide due support
- Visit critical cases on field
Key Decisions / Dimensions
- Management of high value cases
- Agency assessment and influencing for support in achieving targets
Major Challenges
- Portfolio Management – closing cases at Bucket X
- Managing difficult locations with scarcity of relevant talent
- Need to involve dealers to achieve collection target achievement