Lead international voice operations, driving SLA, KPI, quality, CSAT, productivity and client governance. Manage large teams, escalations, workforce planning, costs, risk, compliance and transformation; utilities knowledge preferred.
Required Candidate profile
Experienced Delivery Manager with 6–10 years in international voice operations, managing large teams, client governance, customer experience, KPIs, escalations, workforce, and transformation.
📌 Delivery Manager - International Voice Operations (Bengaluru)
🏢 Gratitude India
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.