Mandatory Requirements
Experience:
Minimum of 2 years of dedicated international voice process experience.
Experience exclusively within a Captive / In-House Global Capability Centre (GCC) serving US/global client bases.
Language Mastery:
C2 near-native English proficiency with absolute mastery over conversational nuances, colloquialisms, idioms, and tonal dynamics.
Preferred Qualifications
Linguistics & Phonetics:
Academic coursework or practical background in phonetics, phonology, auditory acoustics, or speech-language pathology.
Speech QA Background:
Prior skilled experience in voice quality analytics, acoustic data annotation, or speech synthesis evaluation.
Acoustic Acuity:
Formally trained auditory ear for subtle vocal inflections, pitch modulation, cadence shifts, and articulation artifacts.
Multilingual Ability:
Additional fluency in major European, Asian, or Latin American languages to support cross-lingual speech benchmarks.
Key Responsibilities
Analyze and evaluate speech data for quality assurance.
Conduct acoustic data annotation and provide feedback on speech synthesis.
Collaborate with cross-functional teams to enhance speech recognition models.
Support the development of benchmarks for cross-lingual speech evaluation.