Job Title: Customer Support Specialist (Non-Voice)

Location: Baner, Pune

Shift: 5:30 PM IST 4:30 AM IST (India Night Shift)

Working Days: Monday to Thursday

Salary Package: As per market standard

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) organization supporting global clients across industries such as healthcare, IT, logistics, retail, staffing, and customer service. With a robust focus on quality hiring, operational excellence, and client success, we are committed to delivering scalable recruitment solutions while fostering a culture of growth, collaboration, and innovation.

About the Role:

We are looking for a detail-oriented Customer Support Specialist (Non-Voice) to support payroll and timekeeping operations for healthcare professionals in the US. This role involves reviewing timesheets, identifying discrepancies, coordinating with internal teams, and ensuring timely processing through email and ticket-based communication.

Key Responsibilities:

- Review and validate weekly timecards and timesheets.
- Verify work hours, overtime, leave, and other pay-related entries.
- Identify and resolve discrepancies before payroll processing.




- Track pending approvals and ensure adherence to payroll deadlines.
- Maintain accurate records and update internal systems.
- Coordinate with internal teams through emails and ticketing platforms.
- Generate reports and support process improvement initiatives.
- Ensure compliance with company policies and quality standards.

Requirements:

- High school diploma or equivalent.
- 1–2 years of experience in customer support, payroll support, workforce administration, back-office operations, or related roles.
- Strong attention to detail and analytical skills.
- Good written communication skills.
- Proficiency in Microsoft Excel and MS Office applications.
- Ability to manage multiple tasks in a fast-paced environment.
- Experience with payroll systems, databases, ATS, or ticketing tools will be an added advantage.
- Prior exposure to healthcare staffing or workforce management is preferred.

Perks & Benefits

- Employee insurance coverage worth 5 lakh per annum.
- Night Shift Allowance
- Cab Pick up and Drop
- Team outings and quarterly cultural events.
- Rewards & Recognitions.

📌 Customer Support Specialist (Pune)
🏢 PSG Global Solutions
📍 Pune