We are looking for a

Customer Support Expert who will be responsible for assisting customers, resolving their queries, troubleshooting issues, and ensuring a smooth and positive customer experience. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to handle multiple queries efficiently.

Key Responsibilities

- Respond to customer queries through email, chat, phone calls, and other support channels

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- Understand customer concerns and provide accurate and timely solutions.

- Troubleshoot basic technical and product-related issues

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- Follow up with customers to ensure issues are resolved satisfactorily.

- Maintain accurate records of customer interactions, issues, and resolutions in the CRM/support system.

- Escalate complex technical or customer issues to the appropriate internal team.

- Coordinate with

Development, QA, Sales, and other teams to resolve customer issues.

- Collect customer feedback and communicate recurring issues to the relevant teams.





- Prepare basic reports related to customer queries, tickets, and resolution status.

- Maintain a professional and positive relationship with customers.

- Stay updated on product features, updates, and support processes.

Requirements

- 1–3 years of experience in Customer Support, Technical Support, Helpdesk, or a similar role.

- Excellent verbal and written communication skills

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- Strong problem-solving and troubleshooting abilities.

- Positive understanding of web applications/software products

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- Experience working with

CRM, ticketing, or customer support tools is preferred.

- Ability to manage multiple customers and tasks efficiently.

- Solid interpersonal and relationship-building skills.

- Good attention to detail and follow-up skills.

- Ability to work independently as well as collaborate with cross-functional teams.

📌 Customer Support Specialist (Indore)
🏢 Creative.ai
📍 Indore