Company Description WEGoT Utility Solutions is focused on tackling the growing challenge of water shortage through innovative demand management. The company’s WEGoT aqua platform combines sensor-based IoT devices with software to deliver real-time water usage insights, leak detection, and automated billing in multi-tenanted buildings.

By enabling data-driven decisions and individual accountability, WEGoT aqua helps reduce water consumption and improve the efficiency of water infrastructure. Facility managers use the platform to monitor and manage water requirements across entire campuses, while users can remotely address leakages and abnormal usage via mobile and web dashboards. WEGoT aims to drive meaningful behavioral change in the way people use water across India and other developing regions.

Role Description This is a full-time Customer Support Specialist role based in Chennai, with a hybrid work arrangement that allows some work from home.

The Customer Support

Specialist will respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues related to the WEGoT aqua platform, sensors, and billing. This role includes guiding users through account setup, app navigation, and basic troubleshooting steps, and escalating complex technical problems to the appropriate internal teams. The specialist will track and document cases,



follow up on pending issues, and maintain clear communication with customers to support high satisfaction levels. The role also involves collecting feedback, identifying recurring issues, and collaborating with product and operations teams to improve processes and customer experience.

Qualifications

- Solid Customer Support and Customer Satisfaction skills, with experience managing inquiries and resolving issues in a timely and professional manner.
- Excellent Interpersonal Skills, including clear communication, active listening, and the ability to build trust with diverse customers and internal teams.
- Ability to provide Technical Support for software platforms and IoT devices, including basic troubleshooting and issue escalation.
- Solid Analytical Skills to interpret customer feedback and usage data, identify patterns, and suggest improvements to support processes.
- Comfort working in a hybrid environment in Chennai, with reliable internet connectivity for remote work.
- Prior experience in customer support for technology, SaaS, utilities, or IoT solutions is beneficial.
- Familiarity with ticketing systems, CRM tools, and standard office productivity software.
- Minimum of a bachelor’s degree or equivalent experience in any discipline.

📌 Customer Support Specialist (Chennai)
🏢 WEGoT Utility Solutions
📍 Chennai