Roles and Responsibility

- Provide top-notch technical support to customers via phone, email, or chat.

- Troubleshoot and resolve complex technical issues efficiently.

- Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.

- Develop and maintain comprehensive knowledge of products and services.

- Identify and escalate potential issues to senior management when necessary.

- Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

- Strong understanding of technical concepts and principles.

- Excellent communication and problem-solving skills.

- Ability to work in a fast-paced workplace and manage multiple tasks simultaneously.

- Proficiency in using computer applications and software.

- Strong analytical and troubleshooting skills.

- Experience working in an international BPO setting is preferred.

📌 Customer Support Representative || International BPO (Bengaluru)
🏢 Talent Acquaintance
📍 Bengaluru