PURPOSE: To ensure customers receive prompt support and the network remains stable, updated and properly maintained.

SOME OUTCOMES:

1. Customer complaints are attended to quickly and resolved at the earliest.
2. Network, MikroTik, OLT, Synnefo servers and related equipment are monitored and maintained.
3. All network information, changes and maintenance records are kept updated.
4. Schedule Maintenance of the Control room & Building setups, etc.
5. Maintenance record of materials inward & outward.

- Attend / Return customer calls promptly. Register and track complaints until closure. Resolve Field / Network issues ASAP. Monitor network equipment and servers. Maintain Core & Building Wiring / Network records. Coordinate preventive maintenance of control room and building setups.
- 1.



99% customer calls attended/returned promptly.2. Complaint resolution time against defined SLA.3. 100% critical network/equipment checks & records updated.Recent Customer Entry in Synnefo

- Can prioritize and resolve routine customer/network issues within approved procedures.Can schedule routine maintenance.Any major expenditure, network change or service-impacting decision requires approval.

- Check complaints, network status, critical equipment and pending field work; update records.
- Review unresolved complaints, network maintenance and equipment status.

Pay: ₹10,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Customer Support & Network In Charge (Mumbai)
🏢 Ecreado Network Solutions
📍 Mumbai