Role & responsibilities

Key Responsibilities

- Handle inbound customer calls and chats professionally.
- Understand customer concerns and provide accurate resolutions.
- Follow SOPs, scripts, and quality guidelines.
- Update customer interactions accurately in CRM systems.
- Handle complaints and escalate complex issues when required.
- Maintain customer data privacy and compliance.
- Meet performance targets such as AHT, CSAT, Quality, and Attendance.
- Build positive customer relationships and deliver excellent service.

Technical Skills

- Positive computer proficiency and MS Office knowledge.
- Strong typing and data-entry skills required (with 45 words/min 80%+ accuracy).
- Familiarity with CRM and customer support tools.
- Basic knowledge of email, chat,



and ticketing systems.
- Ability to handle multiple applications efficiently.

Interview Details Interview Dates: 7th October & 11th October

Interview Mode: Face-to-Face / In-Person

Interview Location: Pune, Maharashtra

Selection process

- Online Aptitude Assessment & Voice/writex Assessment
- HR Interview
- Technical Interview

Work Environment This is a Work from Office opportunity with 24/7 rotational shifts and rotational week offs. Candidates should be flexible with shift timings based on business requirement

📌 Customer Support Representative (Pune)
🏢 Aimhatch Consulting
📍 Pune