What you'll do

- Own customer issues from first contact to final resolution across chat, phone, and email.

- Investigate problems thoroughly and identify the root cause - not just the visible issue.

- Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.

- Surface recurring issues and help improve products, processes, and operations.

What we're looking for

- Fluent in English and Hindi; any other regional language is a plus.

- Strong problem-solving skills and the determination to see issues through.

- Comfortable using technology and learning current tools.

- Experience handling high-pressure situations is preferred but not mandatory.

What you'll get





- High ownership and the freedom to solve problems end-to-end.

- A role with significant learning and growth as we build the future of Customer Excellence. This is not a call-centre seat.

- Exposure to every function in the company and opportunities to influence how we operate.

Practical Details

- Based in our Domlur (Old Airport Road) office or at our stores. This is an in-office role.

- Six-day work week with rotating day and night shifts.

- Transportation provided or reimbursed for late-night shifts.

- Compensation: 30,000

📌 Customer Support Intern (Bengaluru)
🏢 Plazza
📍 Bengaluru