Here’s is JD for Customer Support Executive Role (WFH) (Must have system at home)

- Hiring Alert – Merchant Experience Advisor (Relationship Manager) | Mswipe Technologies
- Department: Helpdesk
- Position: Merchant Experience Advisor (Relationship Manager)
- Experience: 0–3 Years
- Industry Preference: Fintech / Banking / Payments
- Job Responsibilities:

- Handle merchant queries through calls, emails & WhatsApp
- Resolve issues related to POS machines, transactions & settlements
- Conduct welcome calls and guide merchants on product usage
- Follow up on complaints and ensure timely resolution
- Educate merchants about offers and campaigns
- Promote additional services (Upselling/Cross-selling)




- Maintain records of customer interactions and resolutions

* Required Skills:
- Valuable communication skills in English & Malayalam
- Customer handling and problem-solving skills
- Ability to manage high call volumes
- Basic knowledge of POS, UPI & digital payments
- CRM/Ticketing system knowledge is an added advantage

* Eligibility:
- Minimum 12th Pass
- ⁠Age below 35 years

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits

- Provident Fund

Application Question(s):
- Do you have a system at home to work on?

Work Location: Remote

📌 Customer Support Executive (WFH) (India)
🏢 Mswipe Technologies
📍 India