Location: Indore, Madhya Pradesh

Work Mode: On-Site

Shift: Night Shift (US Clients)

Experience: 1–3 Years

Key Responsibilities

- Communicate with US clients through calls, emails, and chats.
- Understand customer requirements and provide appropriate product support.
- Handle customer queries, issues, and follow-ups professionally.
- Promote SaaS/IT products to potential customers.
- Generate leads through email, LinkedIn, and other relevant channels.
- Follow up with prospects and maintain robust client relationships.
- Understand client needs and coordinate with internal teams for resolution.
- Maintain customer and lead information in CRM/tools.
- Support sales and marketing activities as required.

Requirements
- 1–3 years of experience in Customer Support, Sales,



Marketing, or Business Development .
- Experience working with SaaS/IT products will be preferred.
- Excellent English communication skills, both written and verbal.
- Comfortable communicating with US/international clients .
- Good customer-handling and problem-solving skills.
- Basic understanding of lead generation and digital outreach.
- Comfortable working in a night shift .

Preferred
- Experience with SaaS, software products, CRM, ticketing systems, or B2B clients.
- Prior experience handling international customers.

📌 Customer Support executive / Marketing Executive (Indore)
🏢 Sofmen Technologies
📍 Indore