Roles and Responsibility

- Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.

- Utilize strong problem-solving skills to address complex customer complaints and concerns.

- Collaborate with internal teams to resolve customer issues and enhance overall customer experience.

- Maintain accurate records of customer interactions using CRM software.

- Continuously update knowledge of products and services to provide accurate information to customers.

- Work effectively in a team setting to achieve customer satisfaction goals.

Job Requirements

- Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.

- Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.

- Strong problem-solving skills and the ability to think critically and creatively.

- Ability to work in a fast-paced environment, managing multiple tasks simultaneously.

- Proficiency in using CRM software and other support tools.

- Strong attention to detail, ensuring accuracy and quality in work.

📌 Customer Support Executive || Non Voice process || (Bengaluru)
🏢 Talent Acquaintance
📍 Bengaluru