We are hiring experienced Customer Care / Customer Support professionals for an International Voice Inbound Process supporting US-based customers.

The role involves handling customer interactions, resolving queries, and providing excellent customer service. Upselling and cross-selling opportunities are also part of the process.

Eligibility

- Qualification: B.Com / M.Com / MBA Finance
- Experience: Minimum 2 years of relevant Customer Care / Customer Support experience
- Prior experience in International Voice / Inbound Voice Process is preferred.
- Candidates should be comfortable working in a US-shift / night-shift setting.
- Strong English communication and customer-handling skills are required.

Key Responsibilities

- Handle inbound calls from US-based customers.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries while maintaining a high level of customer satisfaction.
- Demonstrate strong communication and active listening skills.




- Identify and utilize opportunities for upselling and cross-selling.
- Maintain process quality and adhere to defined SOPs and compliance requirements.
- Accurately document customer interactions in the relevant systems.
- Meet defined productivity, quality, and customer service metrics.
- Escalate complex customer issues as per the defined process.

Job Details

- Work Mode: 100% Work from Office
- Process: International Voice Support Inbound
- Customer Base: US-based customers
- Shift: Primarily night shifts
- Location: Gurgaon Badshahpur
- Salary: Up to 6 LPA.
- Transport: Shuttle/Cab as per company policy
- Incentives: As per company policy
- Additional Perks: As per company policy

To get your interview scheduled contact below Call/ WhatsApp :

- Nisha - 99900 35677

📌 Customer Support Executive | International Voice | US Process (Gurugram)
🏢 WSNE Consulting
📍 Gurugram