About the Role
The Assistant Branch Manager will be responsible for actively seeking understanding the PL of the business and engaging/handling branch teams. Providing complete support to the team driving them to boost top-line revenue growth, customer acquisition and maintaining profitability, leveraging the existing branch base of customers.
The incumbent will report to the Regional Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities
Lead team operations and manage the Profit Loss (PL) account for the assigned region.
Conduct cost-benefit and needs analysis of existing and potential clients to align with their business requirements.
Build and maintain strong, long-term relationships with key business clients.
Identify and engage large customers through data mining and referrals from existing accounts.
Drive recent business development with the team to acquire large and strategic accounts.
Retain existing customers
Ensure team follows all the Operational Business KPIs
Ensure prompt resolution of customer issues and complaints to maximise satisfaction.
Collaborate effectively with internal teams and external stakeholders.
Analyse market and territory potential, monitor competitor offerings, and track sales performance.
Drive collections and maintain control over Days Sales Outstanding (DSO).
Train and coach team members to prepare them for future leadership roles.
Key Result Areas
Team management across sales, collections, service, and operations
Customer service and complaint resolution
Maintaining MIS/Reports
Planning and strategising for current revenue generation prospects
Customer relationship management, sales, and business development
Competencies (Skills essential to the role)
Strong interpersonal and networking skills
Sales Operations Acumen
Effective verbal and written communication
Proven negotiation abilities
Target-driven with a focus on achieving results
Proficient in MS Office / G-Suite
Coaching Development
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.