Key Roles & Responsibilities1.

Customer

Support

- Handle customer calls, WhatsApp messages, and service-related queries.

- Understand customer complaints and provide appropriate information or assistance.

- Respond to customers professionally and politely.

- Maintain a positive customer experience throughout the service process.

- Handle customer concerns and escalate reliable or unresolved issues to the concerned manager.

1. Service Coordination

- Receive and record customer service requests and complaints.

- Coordinate with the Operations/Service team for technician allocation.

- Share accurate customer details, location, and complaint information with the concerned team.

- Follow up with technicians regarding service status.

- Keep customers updated about technician visits and service progress.

- Coordinate for rescheduled or pending service requests.

1. Complaint Handling & Follow-up

- Maintain a record of customer complaints and service requests.

- Follow up on open and pending complaints until closure.

- Contact customers after service completion to confirm whether the issue has been resolved.

- Identify recurring complaints and report them to the concerned manager.

- Escalate unresolved or repeated complaints for further action.

1. Customer Relationship Management

- Build and maintain good relationships with customers.

- Handle difficult customers calmly and professionally.





- Ensure customers receive timely updates regarding their service requests.

- Collect customer feedback after service whenever required.

- Maintain proper records of customer interactions and feedback.

1. Records & Documentation

- Update customer and service information in the company's system/ERP.

- Maintain records of complaints, service requests, follow-ups, and closures.

- Ensure all customer-related information is entered accurately.

- Prepare basic daily/weekly service reports when required.

1. Coordination with Internal Teams

- Coordinate with Operations, Technicians, Sales, and other departments when required.

- Ensure customer-related information is communicated correctly to the concerned team.

- Follow up internally to avoid delays in customer service.

- Escalate important operational or customer issues to the reporting manager.

Required Skills

- Good verbal and written communication skills.

- Good customer-handling skills.

- Ability to communicate politely and professionally.

- Good follow-up and coordination skills.

- Basic computer knowledge.

- Basic MS Excel / Google Sheets knowledge.

- Ability to handle multiple customer requests.

- Patience and problem-solving ability.

- Ability to work in a fast-paced service environment

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Baner)
🏢 volcano water technology
📍 Baner