CUSTOMER SUPPORT EXECUTIVE

Company: Suroskie

Location: Sahibabad, Ghaziabad, Uttar Pradesh

Experience: 1–2 Years

Job Type: Full-Time | Work From Office

About the Role

Suroskie is looking for a Customer Support Executive to manage customer queries, resolve issues, and ensure a smooth and positive customer experience across channels.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, email, and other support channels.
- Resolve queries related to orders, payments, delivery, returns, refunds, and products.
- Track and coordinate orders, cancellations, returns, and RTO/NDR cases.
- Escalate complex issues to the relevant teams and ensure timely resolution.
- Maintain accurate customer records and update CRM/support systems.
- Follow up with customers to ensure issue resolution and satisfaction.




- Meet defined customer service and response-time targets.

Requirements
- 1–2 years of experience in Customer Support / Customer Service / Telecalling.
- Excellent communication skills in Hindi and English.
- Strong problem-solving and interpersonal skills.
- Basic knowledge of CRM, Excel, and customer support tools.
- Customer-focused, proactive, and comfortable working in a fast-paced workplace.
- Immediate joiner preferred.

Preferred Background D2C | E-Commerce | Beauty | Skincare | FMCG

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Commuter assistance
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Ghaziabad)
🏢 Suroskie
📍 Ghaziabad