- Ensure customer queries are responded in time.

- Ensure any grievances of customers are adequately managed to the satisfaction of the customer.

- Ensure that they are up to date on product information so that customers are given correct answers on the product or service that the organisation is providing.

- Maintain detailed record of customer interactions in an excel sheet or the organisation provided tracking tool.

- Follow up with customers to ensure that their issues are resolved satisfactorily.

- Encourage the customers mention good things about the product and service on usage.

- Prepare product manuals as required for the service.

- Prepare FAQs on what can be the expected questions from the customer.

- Skill and train members of the customer service team on product services.





- Conduct weekly simulations of FAQs to ensure that team is prepared on managing a variety of customer queries.

- Ensure that weekly reward and recognition program is conducted so that team is motivated to deal with customer complaints in a judicious manner.

- Highlight any outlier issues with customer to the top management in case the issues come from competitive brands.

- Suggest steps to manage the reputation of the company by taking a sense of the customer queries.

Pay: ₹10,550.98 - ₹29,797.94 per month

Perks

- Cell phone reimbursement

- Commuter assistance

- Flexible schedule

- Food provided

- Health insurance

- Life insurance

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Chennai)
🏢 Darsis software
📍 Chennai