Salary : 28k

Experience : 1 year

Location : Bengaluru

Notice Period : Immediate joiners

Company Description CareerBloc is a growing organization focused on helping individuals navigate and advance their careers. The company is committed to providing accessible, high-quality support and resources to job seekers and professionals across various industries. CareerBloc values responsive service, clear communication, and user-centered solutions.

Team members collaborate to improve the customer experience and contribute to the development of innovative career support offerings. The work workplace encourages learning, accountability, and professional growth.

Role Description The Customer Support Executive is a full-time, on-site role based in Bengaluru. This role involves responding to customer inquiries via phone, email, chat, and online platforms, ensuring timely and accurate resolutions.

The Customer Support

Executive will handle service requests, troubleshoot basic technical issues, and escalate complex problems to relevant teams when needed. Day-to-day tasks include maintaining detailed records of interactions, following up on open cases,



and working to improve overall customer satisfaction. The role also includes collaborating with internal teams to share customer feedback, suggest process improvements, and support a consistent, high-quality customer experience.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy and clear communication.
- Candidates should possess experience in Customer Satisfaction and Online Support, including managing queries across digital channels.
- Candidates should possess Technical Support capabilities, with the ability to understand and resolve basic product or platform issues.
- Strong problem-solving abilities, attention to detail, and the capacity to handle multiple queries in a fast-paced environment.
- Proficiency in English; knowledge of additional regional languages is an advantage.
- Comfort using CRM tools, ticketing systems, and standard office software.
- Prior experience in customer-facing roles is preferred; a diploma or bachelor’s degree in any discipline is beneficial.

📌 Customer Support Executive (Bengaluru)
🏢 CAREERBLOC ~
📍 Bengaluru