Company Description Prashan Medical Technologies is an authorized service partner for Schiller Healthcare India Pvt. Ltd., a global leader in medical diagnostic solutions. Established in 2017, the company focuses on delivering high-quality products to the Indian medical market along with reliable technical and service support.

Its product portfolio primarily covers critical care and cardiology equipment used in healthcare settings. Through a strategic service partnership with Schiller India, Prashan Medical Technologies provides specialized customer service for advanced diagnostic devices. The company offers opportunities to work closely with cutting-edge medical technology and frontline healthcare providers.

Role Description The Customer Support Engineer is a full-time, on-site role based in Coimbatore. The individual will handle customer inquiries, provide technical guidance, and deliver timely support for medical diagnostic equipment installed at healthcare facilities.

Day-to-day responsibilities include diagnosing and troubleshooting equipment issues, performing preventive and corrective maintenance, and conducting on-site service visits. The role involves coordinating with internal teams and the principal partner for escalations, documenting service activities,



and ensuring compliance with service standards.

The Customer Support

Engineer will also support product installations, train end users on proper device operation, and contribute to continuous improvement of service quality.

Qualifications

- Candidates should possess strong Customer Support and Communication skills to manage client interactions and explain technical information clearly.
- Candidates should possess solid Troubleshooting and Technical Support skills to diagnose, resolve, and document equipment issues effectively.
- Candidates should possess Field Service experience and the ability to perform in office visits, installations, and maintenance in clinical environments.
- Relevant technical education such as a diploma or degree in biomedical engineering, electronics, instrumentation, or a related field.
- Ability to read and interpret technical manuals, service documentation, and diagnostic reports.
- Strong organizational skills, attention to detail, and the ability to manage multiple service requests.
- Willingness to travel within the region as required and work in hospital and clinic settings.
- Prior experience with medical devices, especially in critical care or cardiology, is an advantage.

📌 Customer Support Engineer (Karaikudi)
🏢 Prashan Medical Technologies
📍 Karaikudi