Roles and Responsibility

- Respond to customer inquiries and resolve issues professionally and courteously.

- Provide timely and accurate information about products or services.

- Use problem-solving skills to address complex customer complaints.

- Collaborate with internal teams to enhance customer experience.

- Maintain high product knowledge to effectively support customers.

- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

- Excellent written and verbal communication skills.

- Ability to work in a fast-paced environment and manage multiple chats simultaneously.

- Solid problem-solving and critical thinking skills.

- Proficient in using computer applications and software.

- Ability to adapt to changing processes and procedures.

- Strong attention to detail and ability to maintain accuracy.

📌 Customer Support Associate (Bengaluru)
🏢 Talent Acquaintance
📍 Bengaluru