Company Description Askeva is a WhatsApp-first automation platform that helps businesses centralize customer communication, sales, and support. The company partners with growing organizations that want to eliminate missed leads, slow responses, and fragmented systems by making customer interactions fast, structured, and scalable.

Its tailored solutions—without generic templates—enable instant lead capture, intelligent chatbot responses, ticket-based support, appointment scheduling, targeted campaigns, and integrations with existing CRM tools. Askeva focuses on using WhatsApp as a powerful business channel to increase conversions, reduce manual workload, and improve customer experience. The platform is trusted by businesses across industries and is built to solve real operational challenges through practical automation.

Role Description This is an on-site Customer Success Manager internship role based in Madurai. The intern will support customer onboarding, guide businesses in using Askeva’s WhatsApp-first platform, and ensure that customer communication workflows are implemented effectively.

Day-to-day responsibilities include responding to customer inquiries, resolving basic issues, gathering feedback, and tracking satisfaction and retention metrics. The role involves building strong relationships with customers,



understanding their operational needs, and helping tailor solutions in collaboration with internal teams. The intern will also assist in preparing customer reports, documenting use cases, and identifying opportunities to improve the overall customer experience.

Qualifications

- Customer Satisfaction and Customer Service skills to handle inquiries, address concerns, and support positive user experiences.
- Customer Retention and Relationship Building skills to maintain long-term engagement and foster trust with business clients.
- Analytical Skills to interpret customer feedback, usage data, and performance metrics for continuous improvement.
- Strong communication skills (written and verbal) and the ability to present solutions clearly to diverse stakeholders.
- Interest in SaaS, customer communication platforms, or automation tools; prior experience or projects in these areas is an advantage.
- Ability to work collaboratively in an in office team environment in Madurai and manage time effectively in a fast-paced setting.
- Relevant academic background in business, marketing, communications, or a related field is preferred but not mandatory.

For Apply Email : [email protected]

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📌 Customer Success Manager (Madurai)
🏢 AskEva
📍 Madurai