RESPONSIBILITIES

Drive Client Success & Satisfaction (40%)

- Act as the primary day-to-day contact for client stakeholders across AI-native Digital Engineering and Growth Marketing engagements.
- Support the Customer Success Lead in maintaining high CSAT across accounts.
- Build strong working relationships through consistent communication and proactive updates.
- Manage day-to-day client relationships across Digital Engineering and Growth Marketing accounts.
- Track client sentiment continuously and flag risks early.
- Ensure expectations around scope, timelines, deliverables, and business outcomes are clearly communicated and managed.
- Understand client business goals and ensure our AI, Digital Engineering, and Growth Marketing initiatives are aligned to those goals.
- Contribute to turning satisfied clients into case studies, references, and advocates.

Support Delivery Execution (40%)
- Work with Outcome Managers, Engineering, Growth Marketing, and other teams to ensure smooth delivery execution.
- Run and coordinate delivery cadences, including standups, sprint planning, stakeholder reviews, and retrospectives.
- Maintain visibility across multiple engagements, ensuring nothing falls through the cracks.
- Coordinate the day-to-day execution of Growth Marketing and Digital Engineering engagements.
- Track delivery progress, risks, dependencies, and client priorities, and proactively drive resolution.
- Ensure all client communication reflects clarity, structure, and confidence.
- Bridge communication between technical, marketing, and business stakeholders.
- Ensure client requirements, feedback, priorities, and expectations are clearly communicated to internal teams.
- Help clients understand progress, outcomes, challenges, and next steps across their AI, Digital Engineering, and Growth Marketing initiatives.

Enable Revenue Expansion (20%)
- Identify early signals for upsell and cross-sell opportunities within existing accounts.




- Identify opportunities to expand Digital Engineering and Growth Marketing engagements based on client needs and business goals.
- Support the Customer Success Lead in scoping and building expansion narratives.
- Document outcomes, impact, campaign performance, and ROI metrics to strengthen future conversations.
- Contribute to building client roadmaps and long-term engagement plans.
- Identify opportunities to deepen client relationships across AI-native Digital Engineering, Growth Marketing, and related services.

Collaborate & Grow (Continuous)
- Work closely with Customer Success Leads, Outcome Managers, Engineering, Growth Marketing, and other cross-functional teams.
- Contribute to playbooks, templates, and best practices for client success, account management, and delivery.
- Continuously improve communication, delivery tracking, stakeholder management, and account management processes.
- Champion a client-first mindset across all interactions.
- Continuously build understanding of AI-native Digital Engineering and Growth Marketing solutions and how they create business impact for clients.

REQUIREMENTS Client-Centric Mindset
- Strong focus on client satisfaction, account management, and relationship building.
- Understands that success is measured by business impact, not just delivery completion.
- Proactive in identifying and addressing client needs.
- Robust understanding of client business goals and ability to connect them with delivery and growth opportunities.
- Comfortable managing ongoing client relationships and acting as a trusted point of contact.

Execution & Coordination Strength




- Ability to manage multiple client accounts and workstreams simultaneously.
- Strong organizational skills with attention to detail.
- Comfortable working in fast-paced, evolving environments.
- Ability to identify risks early and drive resolution.
- Strong follow-through across client requirements, Digital Engineering deliverables, Growth Marketing initiatives, and internal dependencies.

Communication & Collaboration
- Clear and structured communicator across technical, marketing, and business stakeholders.
- Able to simplify complex AI and technology topics into actionable insights.
- Strong cross-functional collaboration skills.
- Comfortable coordinating between clients, Engineering teams, Growth Marketing teams, and business stakeholders.
- Able to communicate progress, outcomes, challenges, and next steps clearly to clients.

AI-Native & Analytical Thinking
- Comfortable leveraging AI tools for summaries, reporting, analysis, research, and client communication.
- Ability to understand AI-driven solutions at a functional and business level.
- Data-driven approach to tracking client success, engagement performance, and identifying opportunities.
- Comfortable using data, performance metrics, and business outcomes to understand client impact and support account growth.
- Strong interest in AI-native Digital Engineering, Growth Marketing, AI-driven transformation, and consulting.

Experience & Background
- 2–3+ years in Customer Success, Account Management, Consulting, Growth Marketing, or Delivery roles.
- Experience in client-facing environments with multiple stakeholders.
- Experience managing ongoing client accounts, projects, campaigns, or engagements.
- Exposure to AI, Digital Engineering, software delivery, Growth Marketing, consulting, or technology environments is a plus.
- Strong interest in AI-native Digital Engineering, Growth Marketing, AI-driven transformation, and consulting.

📌 Customer Success Associate (Noida)
🏢 brad onegroup
📍 Noida