Customer Service Support (Pune)

Customer Service Support (Pune)

04 Oct
|
Cerebra
|
Pune

04 Oct

Cerebra

Pune

:

Role: Customer Service Support

Experience: 4 to 6 Years

Location: Pune

Notice period: Immediate to 15 days (Only who are serving notice period preferred)

Essential Skills: Answer incoming calls and make outbound calls for customer support| sales| or follow-ups.

Problem Solving

Listen actively to customer needs| research issues| and offer helpful solutions or alternatives.

Data Recording

Document detailed notes of customer interactions and update records in the CRM (Customer Relationship Management) software.

Meet Performance Metrics

Achieve daily| weekly| or monthly targets for call handling times and customer satisfaction scores.

Product Promotion

Identify opportunities to cross-sell or upsell company products and services.

Skills: Customer Experience (CX) -Customer Service.

📌 Customer Service Support (Pune)
🏢 Cerebra
📍 Pune

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