Company Description Credent Connect N Care Limited is a leading healthcare operations partner in India, specializing in home sample collection, diagnostics logistics, and phlebotomy services. The company operates across more than 450 cities with a field force of over 6,500 professionals and manages 35+ air routes to ensure reliable sample transit.

Credent handles approximately 12 million patient samples annually, supported by IoT-powered solutions, cold chain management, and real-time tracking systems. With over 14 years of experience, Credent is recognized as a trusted partner for pre-analytical healthcare operations, offering scalable and technology-driven services nationwide.

Role Description This is a full-time, on-site Customer Service Representative role based in Hyderabad. The role involves responding to patient and partner inquiries via phone, email, and other communication channels, ensuring timely and accurate information about sample collection, logistics, and service status.

The Customer Service

Representative will handle service requests, resolve issues, escalate complex cases to appropriate teams, and maintain detailed records in the company’s CRM or support systems.



The position includes coordinating with field staff and operations teams to support smooth workflows, monitoring service quality, and contributing to customer satisfaction and experience improvement. The role requires adherence to company policies and healthcare compliance standards while delivering professional and empathetic support.

Qualifications

- Ability to deliver high-quality customer service and maintain strong Customer Experience and Customer Satisfaction.
- Experience in Customer Support and Customer Service operations, ideally in healthcare or service-oriented environments.
- Familiarity with Customer Service Representatives responsibilities, including call handling, ticket management, and issue resolution.
- Robust communication and interpersonal skills, with proficiency in English and local languages as applicable.
- Comfort using CRM tools, ticketing systems, and basic office software for documentation and reporting.
- Demonstrated problem-solving skills, attention to detail, and ability to work in a fast-paced, on-site setting.
- Minimum of a high school diploma; a bachelor’s degree in any discipline is preferred.
- Prior experience in healthcare, diagnostics, or logistics support is an advantage.

📌 Customer Service Representative (Hyderabad)
🏢 Credent Connect N Care
📍 Hyderabad