- Handle student enquiries through phone calls, WhatsApp, email, and walk-ins.

- Provide accurate information about study-abroad destinations, universities, courses, and admission procedures.

- Understand students’ requirements and guide them to the appropriate counsellor.

- Follow up with students regarding applications, documents, offers, fee payments, and visa processes.

- Maintain regular communication with students and ensure timely updates on their applications.

- Coordinate between students, counsellors, university representatives, and internal teams.

- Schedule counselling sessions, university interviews, and other appointments.

- Maintain and update student records, enquiry details, and follow-up status.

- Handle student complaints and concerns professionally and escalate complex issues when required.

- Send reminders for pending documents,



application deadlines, payments, and other important requirements.

- Provide post-application support until the student completes the admission and visa process.

- Maintain a professional and positive relationship with students and parents.

- Prepare daily/weekly enquiry and follow-up reports for management.

- Support the counselling and admissions team in achieving student conversion and enrolment targets.

- Ensure a high level of customer satisfaction throughout the student’s journey.

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages

- Cell phone reimbursement

- Food provided

- Paid sick time

- Paid time off

Work Location: In person

📌 Customer Service Officer (Banashankari)
🏢 Europa Global Studies Pvt.ltd
📍 Banashankari