04 Oct
|
XL Dynamics
|
Mumbai
04 Oct
XL Dynamics
Mumbai
Roles and Responsibilities :
- Handle international calls from customers across various countries, providing excellent customer service and resolving their queries efficiently.
- Process transactions, answer questions, and address concerns related to banking products and services in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-2 years of experience in an international BPO workplace handling international calls.
- Proficiency in US process, UK process, international calling, international process, and international voice processing.
- Strong communication skills for effective interaction with customers over the phone.
📌 Customer Service Executive (Mumbai)
🏢 XL Dynamics
📍 Mumbai