Role & responsibilities

- Manage and oversee daily customer service operations.

- Lead, train, and mentor the customer support team.

- Handle customer escalations and ensure timely resolution.

- Coordinate with design, sales, and project teams to ensure smooth project delivery.

- Monitor service metrics (response time, resolution time, CSAT).

- Develop and implement customer service policies and procedures.

- Collect and analyze customer feedback to improve service quality.

- Ensure consistent and skilled communication with clients.

- Prepare service performance reports for management review.

Preferred candidate profile

- Bachelors degree

- Minimum 2.5 years of experience in customer service management

- Excellent communication and problem-solving abilities.

- Experience handling customer escalations and conflict resolution.

- Proficiency in CRM tools and MS Office.

📌 Customer Service Manager (Chennai)
🏢 Bonito Designs
📍 Chennai