CUSTOMER SUPPORT EXECUTIVE - International Voice Process - Kharar, Punjab

We are hiring Customer Support Executives for an international voice process in Kharar, Punjab.

The job is Work From Office and candidates with or without previous BPO experience can apply. Freshers are also welcome.

JOB DETAILS:

Position: Customer Support Executive

Process: International Voice Process

Location: Kharar, Punjab

Work Mode: Work From Office

Salary: ₹28,000 - ₹32,000 per month

Qualification: 12th Pass or above

Experience: Freshers & Experienced

Shift: Rotational Night Shift

Week Off: Rotational

Job Type: Full-time

Interview: Walk-in & Virtual

Joining: Within 1 Week

Cab: Available up to 25 km from office

PF: Available

ABOUT THE JOB: The role is mainly about handling calls from international customers.

You will speak with customers, understand what they need help with and provide the required information or assistance. Positive listening and clear communication are important for this role.

As you will be speaking with international customers, excellent English communication skills are mandatory.

RESPONSIBILITIES:

- Attend customer calls and understand their queries.
- Listen carefully and provide the right information.
- Help customers with their concerns and requests.
- Keep the conversation clear, polite and professional.
- Follow the process and instructions given by the company.
- Maintain the required call quality.
- Complete the assigned performance and quality requirements.

ELIGIBILITY:

- 12th Pass or above.
- Freshers can apply.
- Previous experience in BPO, customer support, customer care or voice process is an advantage.
- Excellent English communication skills are mandatory.
- Should be comfortable speaking in English on calls.




- Should be comfortable with rotational night shifts.
- Should be comfortable with rotational week offs.
- Immediate joiners will be preferred.

SALARY & FACILITIES:

- ₹28,000 - ₹32,000 per month
- PF
- Cab facility available up to 25 km from the office
- MNC work environment
- International customer interaction
- Training will be provided as required for the process

CAB FACILITY: Cab facility is available for eligible candidates staying within 25 km of the office. Cab availability will depend on the shift and applicable company rules.

INTERVIEW PROCESS: All three rounds will be completed on the same day.

HR Round: Basic profile discussion, eligibility and English communication check.

Operations Manager Round: Discussion about the job, customer handling and the candidate's suitability for the role.

Assessment Round: A process-related assessment as part of the final selection.

Candidates who clear the interview process will be taken ahead for joining.

JOINING & DOCUMENTATION: Selected candidates will be required to join within 1 week of selection.

The required documentation and joining formalities will also be completed during this one-week period. Candidates should keep their documents ready so that there is no delay in joining.

IMPORTANT: Excellent English communication skills are mandatory for this position.

This is an international voice process, so candidates should be comfortable speaking in English and handling customer conversations over the phone.

Freshers and experienced candidates can apply.

Pay: ₹28,000.00 - ₹32,000.00 per month

Benefits

- Provident Fund

Education:
- Higher Secondary(12th Pass) (Required)

Language:
- English (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 Customer Service Executive (Kharar)
🏢 TCC-SM
📍 Kharar