Industry: BPO / KPO / ITES / CRM

Experience: 1–8 Years

Salary: ₹4–6 LPA

Work Mode: Work from Office

Location: Bangalore

Job Summary Looking for customer service professionals to handle inbound customer interactions for the US geography , primarily related to loan/mortgage servicing. The role involves resolving customer queries, maintaining accurate information, handling complaints, and ensuring quality customer service.

Key Responsibilities

- Handle inbound US customer calls and resolve loan/servicing-related queries.
- Update and maintain customer/loan information accurately in servicing systems.
- Handle customer complaints and provide appropriate resolution or escalation.
- Use autodialing/servicing systems as required.
- Meet defined productivity, quality, and customer service targets.
- Ensure compliance with process guidelines and service standards.
- Identify opportunities for process improvement and efficient issue resolution.

Eligibility

- Minimum 1 year of English voice process / call center experience is mandatory.




- Robust English communication skills – verbal and written.
- Graduate preferred; undergraduate candidates must have at least 1 year of call center experience.
- US geography/customer handling experience is preferred but not mandatory.
- Mortgage/loan servicing experience is an added advantage.
- Strong customer handling, problem-solving, and interpersonal skills.
- Candidates should be flexible with shift changes and split weekly offs.

Shift & Benefits

- Shift: 6:30 PM – 3:30 AM IST
- 5 days working | Work from Office
- Split weekly offs
- Cab facility: Pickup & Drop
- Performance-based incentives available
- Non-sales inbound voice process

Selection Process India Round → US Hiring Manager Round → HR Skills: handling,english voice process,problem-solving,loan servicing,english communication skills,mortgage,call center experience

📌 Customer Service Executive – US Voice Process (Bengaluru)
🏢 Umanist NA
📍 Bengaluru