Company Description Intertek is a global Total Quality Assurance provider serving a wide range of industries through a network of more than 1,000 laboratories and offices in over 100 countries. The company delivers tailored Assurance, Testing, Inspection, and Certification solutions that support customers’ operations and supply chains.

Intertek is driven by a purpose to bring quality, safety, and sustainability to life, offering 24/7 mission-critical services that help clients maintain resilient, well-functioning supply chains. With a strong commitment to precision, pace, and passion, Intertek’s teams enable customers to move forward safely and confidently. More information about Intertek’s locations and services can be found at https://www.intertek.com/contact/.

Role Description The Customer Service Executive role at Intertek is a full-time, on-site position based in Bengaluru. This role is responsible for handling customer inquiries, requests, and complaints via phone, email, and other channels, ensuring prompt and accurate resolutions.

The Customer Service

Executive will maintain customer records, coordinate with internal teams to support service delivery, and follow up on service status to keep clients informed. Daily activities include tracking customer feedback, supporting customer satisfaction initiatives, and adhering to Intertek’s Total Quality Assurance standards.



The role also involves preparing basic reports, contributing to process improvements, and representing Intertek’s values in every customer interaction.

Qualifications

- Candidates should possess solid Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues professionally.
- Candidates should possess Customer Satisfaction and Customer Service Management skills to monitor service quality and support continuous improvement.
- Candidates should possess excellent Interpersonal Skills to build rapport with customers and collaborate effectively with internal teams.
- Candidates should possess clear verbal and written communication skills, along with active listening and problem-solving abilities.
- Candidates should possess basic computer proficiency, including working with CRM systems, email, and office productivity tools.
- Candidates should possess the ability to work on-site in Bengaluru, manage time efficiently, and handle multiple customer requests in a fast-paced environment.
- Prior experience in customer service or client-facing roles, preferably in a services or technical environment, is beneficial.
- A relevant diploma or bachelor’s degree in any discipline is preferred, along with a commitment to quality, safety, and customer-centric service.

📌 Customer Service Executive (Bengaluru)
🏢 Intertek
📍 Bengaluru