Job Title: Customer Support Executive FinTech (US Process | Voice)

Contact HR Sneha- (phone hidden)

Location: Chandivali Andheri East

Shift: US Shift (5:00 PM 1:00 PM | Any 9-hour rotational shift)

Working Days: 5 Days Working | 2 Rotational Offs

Role Overview

This isnt just another call center job youre stepping into the world of FinTech, where speed, accuracy, and trust matter. Youll be the voice behind financial solutions, helping customers navigate transactions, accounts, and queries like a pro.

Key Responsibilities

Handle inbound customer queries related to financial services, transactions, and account support

Provide quick and accurate resolutions with high attention to detail

Assist customers with payment issues, account queries, and service guidance

Maintain data confidentiality and adhere to compliance standards





Deliver top-notch customer experience while meeting KPIs (AHT, CSAT, FCR)

Eligibility Criteria

Minimum 6 months of experience in BPO / Customer Service (FinTech/Banking preferred)

Freshers with excellent English communication can be considered

Robust communication and problem-solving skills

Basic computer knowledge

Comfortable working in US shifts

Salary & Benefits

Salary: 19,000 20,000/month

Incentive: 2,000 (Pac-Man performance bonus)

Travel Allowance: 2,200/month

Transport Facility

One-side home pick-up/drop provided

Centralized transport available from Ghatkopar and Andheri stationRole & responsibilities

📌 Customer Service Executive-Fintech (Mumbai)
🏢 Foundever
📍 Mumbai