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## Customer Relationship, Sales Operations & Accounts Executive

Company: The Hulks Diet

Location: Chennai

Employment Type: Full-time, In-office

### Role Overview

We are looking for a highly organised, responsible and proactive individual to manage customer relationships, order coordination, sales follow-ups, stock reporting and day-to-day accounts documentation.

The candidate must possess exceptional written and spoken English, demonstrate solid attention to detail, and be capable of independently coordinating with customers, internal teams and the company’s auditor.

### Key Responsibilities

#### Customer Relationship Management

- Send timely refill reminders to existing customers.
- Follow up with customers who have not responded to the initial communication.
- Execute Trial Pack follow-ups according to the prescribed customer journey.
- Follow up with customers who have abandoned their carts.
- Track customers who have not reordered within 45 days and report them to management.
- Communicate with customers professionally through WhatsApp, calls and email.
- Handle customer questions, concerns and follow-ups with clarity and empathy.
- Maintain accurate records of every customer interaction and follow-up.

#### Order and Delivery Coordination
- Confirm every new order and collect all necessary customer and dog-profile details.
- Generate and share invoices, AWB details and PDF bills for daily orders.
- Coordinate with the dispatch and logistics teams to track deliveries.
- Confirm successful delivery with every customer.
- Share feeding instructions and post-delivery communication.
- Follow up after the dog’s first meal and collect feedback regarding acceptance, appetite, digestion and stool quality.
- Escalate delivery issues, customer complaints and missed orders promptly.

#### Sales and Payment Follow-ups
- Follow up on pending payments and maintain an updated payment tracker.
- Monitor repeat orders, refills,



Trial Pack conversions and lost customers.
- Prepare and share daily sales reports with management.
- Update all prescribed Google Sheets, CRM records and internal reports without delay.
- Ensure that no customer enquiry, order or follow-up is missed.

#### Accounts and Compliance Coordination
- Maintain accurate daily records of sales, purchases, expenses, receipts and payments.
- Reconcile invoices, customer payments, bank entries and outstanding balances.
- Prepare and share the daily accounts statement and stock statement with management and the company’s auditor.
- Provide invoices, purchase records, expense proofs, bank details and other documents required for GST filing and statutory compliance.
- Coordinate with the auditor to ensure that all required accounts information is submitted accurately and on time.
- Maintain properly organised digital and physical records for GST, audits and other business compliances.
- Immediately highlight missing invoices, payment discrepancies, stock variations or documentation gaps.

#### Inventory and Office Coordination
- Maintain an accurate daily stock report.
- Reconcile opening stock, inward stock, dispatched stock, damaged stock and closing stock.
- Report stock shortages or discrepancies immediately.
- Coordinate with the relevant teams to ensure that physical stock matches recorded stock.
- Personally inspect and ensure basic cleanliness and organisation of the office.

### Mandatory Skills
- Extraordinary command of written and spoken English.
- Ability to draft professional,



grammatically accurate customer messages and emails independently.
- Strong working knowledge of Microsoft Excel and Google Sheets.
- Basic knowledge of bookkeeping, invoicing, stock reconciliation and GST documentation.
- Familiarity with accounting software such as Tally, Zoho Books or similar platforms is preferred.
- Excellent communication, customer-handling and follow-up skills.
- Strong numerical accuracy and attention to detail.
- Ability to manage multiple responsibilities without missing deadlines.
- High level of ownership, discipline and confidentiality.

### Preferred Qualification and Experience
- Bachelor’s degree in Commerce, Accounting, Business Administration or a related discipline.
- Minimum 2–4 years of experience in customer relationship management, sales coordination, accounts administration or business operations.
- Previous experience coordinating with auditors and preparing documents for GST compliance will be strongly preferred.
- Experience working with a consumer brand, e-commerce company or subscription-based business will be an advantage.

### Key Performance Expectations The selected candidate will be evaluated on:
- Timeliness and quality of customer follow-ups.
- Accuracy of daily sales, accounts and stock reports.
- Repeat-order and Trial Pack conversion follow-ups.
- Collection of pending payments.
- Accuracy and punctuality of documents shared with the auditor.
- Zero missed orders, customer enquiries or compliance deadlines.
- Professionalism and quality of English communication.

### Who We Are Looking For

We are looking for someone who does not wait to be reminded. The ideal candidate takes complete ownership of assigned responsibilities, maintains accurate records, follows through until every task is closed, and keeps management informed of anything requiring attention.

📌 Customer Relationship, Sales Operations & Accounts Executive (Chennai)
🏢 The Hulk's Diet
📍 Chennai