Company Description LMS Fintech is a next-generation financial technology company focused on transforming lending and post-sales operations through intelligent digital infrastructure. The organization provides enterprise-grade Loan Management Solutions that help builders, financial institutions, and lending partners optimize processes, improve transparency, and scale efficiently.

Its secure and scalable platform supports the full lending lifecycle, including lead onboarding, loan processing, disbursement, repayment tracking, billing, invoicing, and customer lifecycle management. By combining deep industry expertise with advanced automation and data intelligence, LMS Fintech enables businesses to reduce operational friction, enhance customer experiences, and achieve sustainable growth. The company’s vision is to be the digital backbone of contemporary lending through smart, transparent, and scalable fintech solutions.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Pimpri Chinchwad. This role is responsible for managing and optimizing CRM processes to support the lending lifecycle, including tracking customer interactions, maintaining accurate records, and ensuring timely follow-ups.

The specialist will collaborate closely with sales, operations, and product teams to analyze customer data, identify engagement opportunities, and support revenue and retention initiatives.



Daily tasks include configuring and using CRM tools, preparing reports and dashboards, monitoring customer satisfaction, and addressing inquiries or issues in a professional and solution-oriented manner. The role also involves contributing to process improvements, supporting CRM-related projects, and ensuring compliance with internal policies and data security standards.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and Sales skills to support customer lifecycle management and business growth.
- Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and contribute to strategic decision-making.
- Candidates should possess effective Communication skills to collaborate with internal teams and engage with customers clearly and professionally.
- Candidates should possess Project Management skills to coordinate CRM initiatives, manage timelines, and support cross-functional implementation efforts.
- Relevant experience in fintech, lending, banking, or financial services is beneficial.
- Proficiency with CRM platforms and basic reporting or dashboard tools is preferred.
- A bachelor’s degree in business, finance, marketing, information systems, or a related field is advantageous.
- Ability to work in a structured, process-driven environment with attention to detail and data accuracy.

📌 Customer Relationship Management Specialist (Pimpri-Chinchwad)
🏢 LMS Fintech
📍 Pimpri-Chinchwad